I paid $193.00 for the new Charge 5 late September 2021. In late May of 2022, I started noticing it would stop tracking in the evening. After multiple conversations with Customer Service, they issued a return label with the promise of replacing the tracker. They receive my Charge 5 tracker mid-September of 2022. They issued a replacement, sent me a tracking number. Guess what, they only produced a label and never sent the tracker. I was told to wait. After waiting the required 10 business days, I called again. They said it was the Post Offices fault. The representative told me he would send a tracker "Expedited". It's been 5 business days...no tracker. Again they produced a label - but never sent the product. I am now being asked to wait an additional 6 business days. I asked for a 100% refund and was told "no". So, bottom line.....I paid $193.00 and have nothing to show for it!! FitBit's customer service sucks. They tell me there is no one else I can talk to. Anyone thinking of getting the Charge 5, think again. It is faulty and you will not get any resolution once you buy the product. For the record, I have been using FitBit since 2013 and have not had any issues.
