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Charge 5 just stopped working as does the support chat

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‎07-31-2022 02:58

‎07-31-2022 02:58

Hello,

my charge 5 automatically synchronised tonight at 2am. this morning when I opened the app he app looked strange. like no profile picture shown etc.

I tried everything the support pages suggested then contacted the chat. They said to delete the charge 5 from the app and my bluetooth and reconnect. 

 

So far so good but now it won't reconnect anymore. I get the bluetooth code but the app almost instantly says "not working? try this". I googled and someone recommended resetting the charge 5 to factory settings. Did that, reinstalled the app and now it says it finds the charge 5 but the same hppens when it tries to connect to bluetooth.

 

The charge 5 is just 2 weeks old. I can't access the support chat anymore, not on my phone (says waiting times is x and then "unexpected error, try again") and not on my computer. It says user autentification and then just closes the chat window. Does anyone have any idea what I can do now? Due to the fact it is back to factory settings it doesn't even count my steps, not to speak of hokey practice tonight...

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‎07-31-2022 04:46

‎07-31-2022 04:46

Not only do I have the above issues, but I wrote a reply to this comment an and the app didn't post it 

 

I am tired of replacing my Fitbits constantly. This one has only lasted since December. I don't have the time to deal with the latest loss of data (over 6 miles total) and a night where really I needed the sleep recorded properly. This is an inconvenience and unacceptable. I also don't have the money to replace the Fitbit and I don't think these teachers should only last seven months.

 

I would like Fitbit to replace this tracker. I have installed the previous firmware update earlier this week. Apparently, that had something to do with the destruction of my device.

 

I feel this comment will be fruitless and ultimately I'll be waiting for Christmas again, but this time I'll be asking for an Apple Watch 

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