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Charge 5 just stopped working

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‎09-04-2023 03:43

‎09-04-2023 03:43

Paused my charge 5 during a walk yesterday. When I went to resume there was no response. Naturally assumed it had discharged. When plugged in to charger there was still no response. Tried all the pressing buttons and changing chargers etc to no avail. It is still charging and synching, but the charge runs out very quickly, 99% last night, 7% this morning?? I purchased it on September 20th 2022. What are my options, no support from the retailer, despit being under warranty.

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‎09-04-2023 04:15

‎09-04-2023 04:15

Hello there, @DenBren19. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand where your worry is coming from.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎09-04-2023 04:44

In response to MarreFitbit

‎09-04-2023 04:44

Thank you for replying.
Your support agent was extremely helpful.
The issue was sorted as I needed a replacement under the warranty.
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