Charge 5 just wiped all my data from today

[Julienne1961]

My Charge 5 has just wiped all my activity from today including logged exercise and steps. Everything went back to zero. Have restarted and changed clock face but still can't retrieve my data. Any suggestions??

[Talahthas]

Welcome to the Fitbit community, @Julienne1961!

Sad to hear that you're having an issue with your Charge 5. You've mentioned already having restarted your device. As there are two ways to do so, please try restarting your device closely following these instructions to possibly prevent happening this again:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears.

[Julienne1961]

Sadly your recommended restart has not worked either.

I think I have to accept that all my data from earlier today has been wiped by Fitbit. So disappointing when I'm trying to stick to a strict fitness regime. ☹️

[Talahthas]

Thanks for your fast reply, @Julienne1961!

Have you checked whether or not the data you've lost on your Charge 5 have been synced before? Have a look at you Fitbit dashboard to do so:

Fitbit Dashboard 

[Julienne1961]

I have checked my dashboard and unfortunately it does not have any record of my earlier activity. It has also wiped my data from earlier today.