Charge 5 keeps crashing in the middle of the day and it won't sync

[bk318]

Charge 5 freezes up in the middle of the day and won’t sync with the app. Once it finally does sync, it has lost half the day. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @bk318. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention. I will do my best to help you with this. 

To better assist you, may I know if your Charge 5 is crashing at random times or it's doing so while working out?

As a first approach, I'd recommend restarting your Charge 5 by following these steps. 

Regarding the syncing issues, please see Why won't my Fitbit device sync? 

[bk318]

It happens at random times. 
then the tracker and the app won’t sync and they both have different data

[MarreFitbit]

@bk318 Thanks for getting back to me and the details provided. 

Please try the tips and recommendations I've provided above and test your Charge 5 the next couple of days to see if the issue persists. 

I will be around if you need further help.