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Charge 5 keeps crashing when I sweat

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‎07-22-2023 19:34 - last edited on ‎07-23-2023 03:24 by Fitbit Moderator

‎07-22-2023 19:34 - last edited on ‎07-23-2023 03:24 by Fitbit Moderator

This is some bizarre new behavior but every time I excercise wearing my Fitbit Charge 5 it stops working. It just freezes and displays the logo and after several hours it will resume functioning again. I’ve had it about a year so I have no idea what’s going on. I’ve tried updating and resetting it but issue still happens. Have contacted support they were also clueless. Any advice appreciated.

Moderator Edit: Clarified subject

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‎07-23-2023 03:27

‎07-23-2023 03:27

Hi there, @kushh8. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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