Charge 5 keeps flashing the Fitbit logo

[eggbennyrolls]

My Charge 5 keeps flashing the Fitbit Logo and keeps vibrating. I do not know what is wrong with it.


Moderator Edit: Clarified subject

[Chudders]

It's on it's way to FitBit graveyard.😪  You can try the reset instructions from the charge cable, if not leave it off until logo disappears and then try again.  If still no joy contact support, it will take a while, but eventually you may get a replacement if this one's still in warranty. 

[MarreFitbit]

Hi there, @eggbennyrolls. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, we're here to help you! 

Have you tried what @Chudders suggested? 

Since your Charge 5 is stuck on the Fitbit logo, I'd recommend trying the following steps in the order listed while your Charge 5 is connected to the charging cable:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.