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Charge 5 keeps freezing in the middle of the day

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‎09-11-2023 01:37 - last edited on ‎09-11-2023 04:01 by Fitbit Moderator

‎09-11-2023 01:37 - last edited on ‎09-11-2023 04:01 by Fitbit Moderator

For several weeks now my Charge 5 freezes for no apparent reason. Yesterday it was 4 pm. When attached to the charger it unfreezes. Don't even need to do the 3-press-of-button restart. It also has the battery drain issue.

I've done hard resets, uninstalled and reinstalled the app and every other trick I could find online. 

The Charge 5 was the best fitness tracker I ever used. Now, the sucker is just useless. 

Also, it looks like someone else had a similar issue: https://community.fitbit.com/t5/Charge-5/Charge-5-step-count-stopped-midday/m-p/5363882  It would have been nice to just add my comment on. Imagine all posts about a particular problem in one place.  

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-11-2023 04:10

‎09-11-2023 04:10

Hi there, @Jonahsdad. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling and where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

Maria | Community Moderator, Fitbit


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0 Votes

‎09-15-2023 14:10

In response to MarreFitbit

‎09-15-2023 14:10

No, I'm sorry, Support did not solve my problem. The Charge 5 works fine, as long as I don't move. For several days I was ill and not moving much. The Charge worked impeccably. Today I went out. Walking around town, covered a couple of miles between 6 and 7. After 45 steps at 6:00pm, it froze, and remained frozen until I got home 5 hours later and attached the charging cable. It woke up immediately, but none of my activity after 6:00pm was recorded. 

This is a hardware problem. The device is 17 months old. I am beyond disappointed. 

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