Charge 5 keeps freezing when I reach my 10k steps

[Daviddurr]

Both my Vharge 5s lately freeze at 10k steps!  Most annoying!


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Daviddurr. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 keeps freezing when you reach your 10k steps. I understand how annoying this can be, I will do my best to help you with this!

To better assist you, may I know if your Charge 5 is only crashing when this happens? Have you noticed if this happens in any other time?

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.