Charge 5 keeps restarting itself when using the exercise app

[nanathe7]

I already know everyone else is having this issue. I have had this issue the past few months and right now it is so bad I am ready to throw it again the wall. 

My Charge 5 keeps shutting off randomly and way to turn it on is to plug it in. The watch is basically useless to me because it shuts off the moment I do any exercise. I have read everyone else having this issue and I have decided when I get a new watch that it won’t be through but it unless they fix this problem, or explain why it is happening. I have only had the watch for a year and a half and I didn’t get my money’s worth. I am only posting with the hope that maybe someone has a solution because I haven’t found any through my searches that work.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @nanathe7. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 keeps crashing when using the exercise app. I understand your concern and you must be feeling, I will do my best to help you with this!

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

1. Please complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display.