Charge 5 keeps showing a green screen

[Maz11]

Hi my Fitbit Charge 5 keeps showing a green screen and doesn’t allow me to do anything. I’ve fully charged the Fitbit and pressed the button on the flat part of the charger 3 times as instructed. Please help

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Maz11. 

Thank you for all the details that you've provided regarding the inconvenience you've been experiencing with your Charge 5. 

I've been informed that you already got in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a great day. 

[Shawinigan23]

I'm getting the same thing now, what worked to fix this?

[DavideFitbit]

@Shawinigan23 Thanks for sharing that you've been experiencing the same inconvenience. 

It seems that you were able to get in touch with the Customer Support team as well and they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they can provide you with the next steps. 

See you around in the Community. 

[Sphso]

Did you ever figure this out?

[Maz11]

No I

[DavideFitbit]

Welcome to the Fitbit Community forums, @Sphso. 

Thank for confirming that you're experiencing the same problem with your Charge 5.  

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.  

@Maz11 It seems the Support team sent you a response via email about this. Could you please check in your spam folder if you received it? 

See you around. 

[Shawinigan23]

Fitbit Support had me send it to them after troubleshooting didn't work.  Just waiting for it to come back.

[DavideFitbit]

@Shawinigan23 Thanks for sharing this update! 

I'm sure they'll let you know how to proceed.