Charge 5 keeps shutting down

[Chduryea]

I’m dealing with the same issue as so many on this forum. Since the Google firmware updates, my Charge 5 is basically unusable. I’ve done every fix detailed on this forum, many of them twice. Best I can get is the device back on for about an hour or so before I need to unpair it, shut it off with the charger, turn it back on and pair it again only to repeat the process an hour later. The thing is freaking useless. I’d like Fitbit to either refund or replace it. 

[RiekoC]

Hello @Chduryea 

The first step for the refund/replacement process is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.