Charge 5 keeps switching off

[MikePMP]

my charge 5 is switching off after I receive a notification, with a vibration.  On a vibration from a notification, the screen distorts with horizontal bands, then once the vibration ends the Fitbit switches off.

Moderator Edit: Clarified subject

[RiekoC]

Hello @MikePMP 

Sorry to see that you're having this issue. Please let us know what troubleshooting, if any, that you've tried so far so that we don't suggest those. 

[MikePMP]

Hi, thanks for getting back.

I have tried checking and updating hard- and soft- wear (nothing evident), hard reset (repeated). I will try, reconnecting the Fitbit to my phone, and allowing the Fitbit to run out of power and recharge.

Every time I get a vibration notification, the charge 5 cycles through a reset and the programmed clock face, the switches off.

[RiekoC]

Hello @MikePMP 

Thanks for the additional info. Those look like the troubleshooting steps we would suggest. 

I think it would be best to contact Support (<-- click) about this issue. Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3, which has the contact options. 

[MikePMP]

Hi, I ve been trying the suggestions and thought a factory reset would work but it hasn’t.  Tried draining the C5 but it won’t let me get to 0 charge (or even near) without shutting down.  Without data, anything over 80% charge will result in the C5 working, but drop down to 70 to 75 % charge and it goes through an attempted reboot then shuts down.  It started going through a series of reboots last night, until I just took it off altogether.

[RiekoC]

Thanks for the additional update @MikePMP . 

It looks like you're best off contacting Support at this point. 

[MikePMP]

Hi Rieko, I went through the links you indicated and at the time of of looking ONLY came across a most likely answer page.  Since I cannot wear the C5 due to its inconsistency (night time shutdown, charge to a reported 100% and notification shutdown, etc) I need to try a number of options: forget Fitbit as Google is reportedly stopping the Fitbit lines and potentially support, go back into and through the links for an email for phone number (that I failed to pick-up on the last times), or buy and iWatch or A N Other, or don’t take myself too seriously and just have a standard watch.  I’m looking at all of these and will back.  Thank you!

[ManuFitbit]

Hi @MikePMP. A warm welcome to the community. 

Thank you for takin the time to share the details regarding the issue that you are experiencing with your Charge 5. 

Please make sure to follow the tips listed in these help articles:

To troubleshoot the battery and confirm that your device is having a battery issue: Why isn't my Fitbit device's battery charging? 

Why isn't my Fitbit device's battery charging?

If you still are having problems, please try to contact Support directly through this link.

Thanks for your help @RiekoC.