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Charge 5 keeps turning off (battery life good).

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‎04-24-2022 04:52 - last edited on ‎04-26-2022 06:13 by Moderator Alum

‎04-24-2022 04:52 - last edited on ‎04-26-2022 06:13 by Moderator Alum

My Charge 5 keeps turning off now almost daily. Although it restarts as soon as I attach it to the charger, I am regularly losing data and not able to tell the time. My battery life is good. Is there anything I can do except take back to where I bought it?

 

 

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‎04-26-2022 06:13 - edited ‎04-26-2022 06:13

‎04-26-2022 06:13 - edited ‎04-26-2022 06:13

Hello, welcome to the Fitbit Community forums, @Jackshep. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, if you already tried the restart procedure with the charging cable or you checked the battery is charging properly and you continue to experience the same problem with the device turning off constantly, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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