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Charge 5 keeps turning off randomly

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‎03-22-2026 18:06

‎03-22-2026 18:06

I love my Charge 5 but I am frustrated with it. Its only a couple years old and it has suddenly started turning off more and more and having to be put back on the charger. Im seeing in the community its a common problem. Ive done the changing of the clock faces works for maybe a day. Ive done the resets with the charger and other tricks that have been mentioned. I guess what bugs me the most is it makes me wonder if there needs to be an update for the charge 5 or is it something that fitbit needs to recall and make right to their customers. Cause im sorry at just barely two years old this kind of thing shouldn't be happening.

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4 REPLIES 4

‎03-23-2026 05:54

‎03-23-2026 05:54

Hi @Sunshine4797!  It’s great to have you on board!

I'm sorry to hear that your Charge 5 turns off by itself. Thank you for all the information provided. 

Since you have reset your Charge 5, please clean the charging contacts on both your watch and the charging cable: 

* Fitbit Device 

  1. Use a toothbrush with freshwater. Dry with a cloth or tissue before charging.
  2. Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.

*Charging cable

  1. Clean the pins carefully with a cotton swab and rubbing alcohol.
  2. Make sure that no pieces of the swab are left behind.

After cleaning the contacts and restart your device please try to change the clock face.

I sugges you to take a look to the following article for more information: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen

Best Answer

‎03-26-2026 05:56

In response to MaCrisGBFitbit

‎03-26-2026 05:56

Thank you it didnt completely fix the issue but its at least not shutting off as much

Best Answer

‎04-07-2026 20:39

‎04-07-2026 20:39

Mine has been doing the same thing since I updated to the new version of the app. Have you been testing the new app? 

Best Answer

‎04-08-2026 09:16

In response to Runner2710475

‎04-08-2026 09:16

As far as I know im updated to the newest version. I have checked and the app doesnt say I need to update.  I just keep changing the clock face and resetting and every other thing that people have mentioned and it works for a bit then doesn't.

Best Answer