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Charge 5 locked with circle with X

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‎03-22-2022 09:39 - last edited on ‎03-23-2022 06:12 by Moderator Alum

‎03-22-2022 09:39 - last edited on ‎03-23-2022 06:12 by Moderator Alum

My Charge 5 is locked and won't respond to anything. It just displays a circle with an X inside. I have tried resetting but still locked.

 

 

Moderator edit: format

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1 REPLY 1

‎03-23-2022 06:11

‎03-23-2022 06:11

Hi, it's good to see you around the Community forums for the first time, @Sspsalm23. 

 

I appreciate all the information that you've shared about this issue with your Charge 5 and the troubleshooting steps that you already tried. 

 

I've seen that other users have reported this same problem with the device being locked with a red circle on the screen. If you already tried the restart procedure (using the charging cable), and you're still having the same inconvenience, please make sure to get in touch with the Customer Support team for further assistance. Click here to get connected. 

 

The Support team has some specialized tools and they'll let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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