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Charge 5 losing minutes of time

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‎06-01-2022 04:29 - last edited on ‎06-01-2022 07:54 by Moderator Alum

‎06-01-2022 04:29 - last edited on ‎06-01-2022 07:54 by Moderator Alum

My Charge 5 over the last month has lost 5 minutes of time.  I tried restarting my watch, charging it by my computer hoping the time would sync to no avail. Any suggestions.  I'm sorry I bought this now.

 

 


Moderator edit: subject updated for clarity

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‎06-01-2022 07:54 - last edited on ‎11-19-2024 07:56 by Fitbit Moderator

‎06-01-2022 07:54 - last edited on ‎11-19-2024 07:56 by Fitbit Moderator

Welcome to the Community forums, @shuffwvista. 

Thank yo for all the details about the inconvenience you experienced with your Charge 5 and the troubleshooting steps that you already tried. 

Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

  • On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  • Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, and regarding the number of steps, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here, as this has been useful for other users experiencing similar problems. If you're still having the same inconvenience, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around.  

Davide | Italian and English Community Moderator, Fitbit


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