help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 lost data after syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2024 09:34 - last edited on ‎11-28-2024 09:26 by Fitbit Moderator

‎05-01-2024 09:34 - last edited on ‎11-28-2024 09:26 by Fitbit Moderator

I charged my device last night and noticed during my walk this morning the date and time were wrong. I re-synched to my phone once I got home and lost all my data from the day and it reset to a random 401 steps when I just walked 3.79 miles. I’ve tried logging out and back in and I don’t know how to get my data back. This has never happened before. 


Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎05-01-2024 12:17

‎05-01-2024 12:17

Same thing happened to my Charge 5 today too! I've now lost all my data since just after midnight. It says I only slept 2 hours and it's reset to 10 steps only when I know I've done well over 12,000! I noticed the problem when my screen went black half an hour ago. I've managed to get it back but that's when I noticed my data from today had disappeared. And initially it had reset to a random time. I'll see how it goes at the next sync.

Best Answer
0 Votes