Charge 5 loud nonstop vibrating but black screen and still syncing

[Maarion]

Hello All! When I picked up my Fitbit this morning, it would not respond to any tabs and has a black screen. I have cleaned the back, I've done a soft reset And now it vibrates really loud and non-stop but it is still not syncing or working and still has a black screen. If anyone has experienced this, please let me know what you've done to resolve. Thank you

Moderator edit: updated subject for clarity. 

[Fbituesr766]

I have the same issue, and prior to this it was the battery drain issue and now it is stuck on this black screen with vibrate. I believe there are many charge 5 that are going through these battery drain issues.

[Maarion · Accepted solution]

Thank you! It was not fixable and Fitbit is replacing. I have not been successful with Fitbits lasting longer than a year. I also had the issue with the breakout around my wrist and I've never experienced that with the other ones that I've had.

[adarwis]

so what's the solution?

mine still not working (blank screen and vibrating non stop) when charging

[ThomasPP]

I have Charge 5 with the same issue. Screen is black and it keeps vibrating constantly. This goes on non-stop untill battery is depleted. If I charge it it just starts vibrating again. Screen never comes alive, and it's not syncing with the phone.

[Bouchonne]

I returned my Charge5 for a few issues. I hope they refunded me.
I've moved onto Garmin for their reliable GPS.