Charge 5 metal back plate fell off

[andyarthur337]

I have had my Fitbit Charge 5 for two years. The rectangular metal back plate fell off. I see in this forum that others have had the same problem, but do not appear to have found a solution. The previous threads on this topic seem to be locked. 

Moderator Edit: Clarified subject

[RiekoC]

Hello @andyarthur337 

Sorry to say that there's no solution since the device is not repairable. 

You can try contacting Support (<-- click link) to see if there's any out of warranty discount available towards a replacement.

[andyarthur337]

I resorted to super glue. I reckoned it could not make things worse. It seems to have worked. I am not prepared to get a new one at the moment. I have been disappointed that I have had several Fitbits and I think most have failed within two years at best. 

[Berganto]

Same here. The case is open, as if the battery is expended inside...
This Fitbit is 18 months old!

[andyarthur337]

I finally tried super glue and so far it has worked.

[LizzyFitbit]

Hi there, @Berganto and welcome to the forums, @andyarthur337.

@andyarthur337 Thanks for bringing this to our attention. While I'm glad you found a solution, please know we don't recommend applying glue or any other adhesive as this will void the warranty. I appreciate your feedback and we'll keep working to improve and make Fitbit more useful for you.

@Berganto Thank you for sharing a picture of your Charge 5. Given this situation, I went ahead to check your details with our Support team and it seems you already got in touch with them. I'm glad that your case is in their hands and I suggest keeping in close contact with them, that way you can receive further assistance. I hope we can see you back on track soon.

@RiekoC Thanks for your help.

[andyarthur337]

The back has fallen off again. It is out of warranty. I must say I have been disappointed that my Fitbits have lasted a year or two at most..

I got my first Fitbit in July 2018. and I think this is my fourth at least.

[LizzyFitbit]

Hi there, @andyarthur337.

Thanks for getting back and sharing your thoughts about this situation. I understand where you're coming from and I apologize as this isn't the experience that we want our members to go through. We value every feedback received from our members as it helps us to enhance our products and services, and yours won't be the exception.