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Charge 5 metal piece on the back fell off

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‎01-24-2024 10:32 - last edited on ‎02-01-2024 10:43 by Fitbit Moderator

‎01-24-2024 10:32 - last edited on ‎02-01-2024 10:43 by Fitbit Moderator

 Well.. My watch has been laying by itself the last 3 hours, and I just looked its way and saw this.. -_-

IMG_3238.jpeg

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎02-01-2024 10:52

‎02-01-2024 10:52

Hi there, @Nirie.

Thanks for sharing these details as well as a picture of your Charge 5. This isn't the type of experience that we want you to have, and I'm sorry for this inconvenience. Every feedback shared by our members is valuable as it helps us to improve our products, yours won't be the exception.

Given this situation, I've contacted our Support team to request a case on your behalf. They'll look into this and provide you with more information via email, so please make sure to check your inbox.

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