Charge 5 no heart rate and sleep

[Chrisabcde]

Used a Fitbit for years but my Charge 5 is now totally useless as only data I enter manually is recorded. No. Sleep / heart rate etc which I really want it for. No response to tapping face and always black screen.  Resetting sometimes gets it going for an hour or so. Thoroughly disgusted with Fitbit. 

Moderator edit: formatting

[ManuFitbit]

Welcome to the community forums @Chrisabcde.

Thank you for sharing with me the details regarding this difficulty that you are experiencing with your Charge 5. Sorry to know the situation and thank you for trying to fix it on your own. 

 Please try to sync the device in the Fitbit app:

• From the Today tab in the app, tap the devices icon at the top-left corner.
• Tap Charge 5.
• Sync Now.

Now, restart the device as indicated here: How do I restart my Fitbit device.  Restarting the device will not delete your data. 

If restarting doesn't resolve the issue, change your clock face. If you manage to solve the difficulty you can go back to the original clock face. 

[Chrisabcde]

Doing this everyday is not my idea of a useful device. Totally unacceptable