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Charge 5 no longer charges

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‎06-01-2024 01:46 - last edited on ‎11-28-2024 05:22 by Fitbit Moderator

‎06-01-2024 01:46 - last edited on ‎11-28-2024 05:22 by Fitbit Moderator

My charge 5 has started acting crazy. I recently lost my original charger and I have ordered 2 new OEM charger from Amazon. My Fitbit changes just fine. However every afternoon about 6 pm, my Fitbit screen will only show the Fitbit logo and is unresponsive to anything even using the reset button on the charger. I put the Fitbit down until the next day it's charged and ready to go again by the next morning. At first I thought it was the battery had just died or something, but the battery isn't dying out. Today I check the battery at 5:45 pm and the battery was at 70%. At 6:20 I had the Logo on screen again. And the Fitbit was unresponsive until 1:30 am... Any ideas what could cause this to happen?


Moderator Edit: Clarified subject

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‎06-01-2024 11:23

‎06-01-2024 11:23

update: after being on the charger all night my Fitbit was dead. I think that the issue could be the battery because as soon as I take it off the charger the Fitbit shuts off. even tho the battery states it is at 97%.  

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