Charge 5 no longer communicates with my iphone

[Nsite2]

My charge 5 suddenly won’t communicate with my iPhone.  After reading earlier posts with this issue, I followed the subscribed protocol:removed the charge 5 from my Bluetooth, removed the Fitbit app from my phone & turned the phone off for a few mins.  However, upon reinstalling everything and going thru the startup, my phone “finds” my charge 5, but never successfully connects to it….any help?

[ManuFitbit]

Hi @Nsite2. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the Charge 5.

Please, make sure to follow all the steps listed in this help article: Why can't I set up my Fitbit device?

[Nsite2]

What ended up helping me resolve the problem was this YouTube post showing how to reset my Charge 5 via the button on the charging cord. Perhaps this information could be added to the protocol you listed.

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How To RESET FITBIT Charge 5 When Not Syncing Or Not Registering Steps<>
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Thanks for your response,
-Michele

[ManuFitbit]

HI @Nsite2. Thanks for the response.

I'm glad to know that you managed to solve it. It's going to help other users with the same difficulty.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.