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Charge 5 no longer notifies me of phone calls or texts

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‎01-07-2023 11:08 - last edited on ‎01-19-2023 05:48 by Moderator Alum

‎01-07-2023 11:08 - last edited on ‎01-19-2023 05:48 by Moderator Alum

My Fitbit need to be charged and I forgot to recharge it and didn’t Realize there was an update since then I’ve done the update, and now my Fitbit will not notify me with a text message or a phone call when it comes in. I have gone in and everything states that is turned on for notifications. Any ideas or suggestions?

 

 

Moderator edit: format

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‎01-19-2023 05:47

‎01-19-2023 05:47

Hi, welcome to the Fitbit Community forums, @Jessie1416. . 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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