Charge 5 no longer provides complete information about my exercise

[Pgaltieri]

A few days ago I had to restart my Charge 5 because it stopped tracking my steps in the hourly activity though it did continue to track my overall steps.  Since then I have had the following issues:

1) It no longer provides complete information about my exercise.  Last week the app showed the amount of time I exercised, the calories I burned, the average heart beats, the zone minutes and a break down of percentage in fat burning mode and cardio mode.  Now all it shows is minutes and calories.

2) I wear it to bed.  Last week as soon as I started the app it would show a breakdown of my sleep -  minutes awake, light sleep, heavy sleep, etc.  Now when I click the + sign it shows sleep start and sleep end.

What is going on, and how do I get back to having it give me useful information?

Paolo

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Pgaltieri. It's good to see you back in the Community.

Thank you for sharing all this information regarding the inconvenience you've been experiencing with your Charge 5 device. 

Before considering other options, and if you continue to experience the same difficulty, please try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. 

I would also recommend following all the instructions in this article to improve the accuracy of data recorded. 

[Pgaltieri]

I've tried restarting my charge several times with no improvement.  In fact today it stopped counting the hourly exercise steps so I restarted the device from the device with no improvement.  When I restated the device using the charge cable I lost over 700 steps from what the charge 5 showed me before I rebooted.  So far the functionality of the Charge 5 has gotten worse and worse.

Paolo