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Charge 5 no longer reporting health metrics, readiness score, or detailed sleep data

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‎07-15-2023 22:19 - last edited on ‎07-17-2023 05:46 by Moderator Alum

‎07-15-2023 22:19 - last edited on ‎07-17-2023 05:46 by Moderator Alum

Two days ago my Charge 5 stopped reporting Health Metrics, Sleep Score and detailed sleep view and Readiness Score.

Anyone else experiencing this?

It still does activity tracking, and still records heart rate data, steps, activity minutes, etc. It's just the overnight analysis that's broken.

I have tried all recommended steps like logging out, clearing cache, resetting device, etc. Doesn't help.

I noticed this happened on the same day they announced the new firmware update. I still have the old firmware. I wonder did something change on the server side to break old clients maybe? Or maybe just a coincidence.

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‎07-17-2023 05:45 - edited ‎07-17-2023 05:47

‎07-17-2023 05:45 - edited ‎07-17-2023 05:47

Hi, it's good to see you visiting the community forums, @alzy. 

Thanks for confirming that you already tried a few troubleshooting steps about this problem with your Charge 5. 

Since this information is reviewed in the app, a firmware update should not affect it. If you haven't done so already, please try the following extra steps: 

  • Uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 
  • Try setting up your Charge 5 as a new device, then sync  with your account and check if you still having the same problem. 
Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

View best answer in original post

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‎07-17-2023 05:45 - edited ‎07-17-2023 05:47

‎07-17-2023 05:45 - edited ‎07-17-2023 05:47

Hi, it's good to see you visiting the community forums, @alzy. 

Thanks for confirming that you already tried a few troubleshooting steps about this problem with your Charge 5. 

Since this information is reviewed in the app, a firmware update should not affect it. If you haven't done so already, please try the following extra steps: 

  • Uninstall and reinstall the app, as this has been useful for other users experiencing something similar. 
  • Try setting up your Charge 5 as a new device, then sync  with your account and check if you still having the same problem. 
Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer