Charge 5 no longer reporting heart rate, health metrics or detailed sleep data

[Muppet2]

A week ago my Charge 5 stopped reporting Health Stats & Sleep, also my heart rate reading went off for a day and then came back with a ridiculously high reading for a while, then it disappeared and has not returned.  The only thing recording over the past week is steps.

My fitbit is only 12 months old. 

I have tried everything i can think of and all suggestion to reset & I have uninstalled and reinstalled App.  I am at a loss as to how to fix 

Any suggestions please.

[Talahthas]

Welcome back to the Fitbit community, @Muppet2!

Sad to hear that you're having issues with your Charge 5. Thanks for having tried to fix those yourself.
Please try to have a peek on the underside of your device while wearing it to see if the LEDs for HR tracking are blinking. If so I'd suggest to try if cleaning the back of your Charge 5 will your issues.

How do I clean my Fitbit device? 

I'll keep my fingers crossed.

[Muppet2]

I have checked and no LED blinking 🙀

Is there anything i can do?

[Talahthas]

Thanks for reporting back, @Muppet2.

Please check if HR tracking is set to ON. To do so, swipe down from the clock screen and tap the Settings app to open it. Then go to Other Settings and locate Heart Rate. If it' set to OFF turn it on. If it's already ON, turn it OFF and ON again.

[Muppet2]

Thank you 

I have done this many times over the past week

I have also tried rebooting from the usb lead button 

[Muppet2]

Thank you but still Not working

Is there anything else i can try?

[Talahthas]

@Muppet2 , although you've mentioned already having tried several things to get your Charge 5 fixed, I'd suggest to see if restarting your device will have a positive effect, especially as this procedure sometimes needs more than one attempt to work. Please do so following these instructions as timing is very crucial:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

[Muppet2]

i have tried that procedure a few times and it has not worked

[Talahthas]

Sad to hear, @Muppet2. I'd now contact Fitbit support as soon as possible for further assistance as you've mentioned that your device is around 12 months old:

Fitbit Support Contact 

[Muppet2]

Thank you for your help

[Talahthas]

You're welcome, @Muppet2.