Charge 5 no longer responds to my request to "find phone"

[AuldPhartt]

My Charge 5 no longer responds to my request to "find phone"

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the FItbit Community forums, @AuldPhartt.  

Thanks for sharing your inquiry about the Charge 5 and the Find My Phone feature. 

As you mentioned earlier, the Find My Phone feature should indeed be available on the device. From the main clock screen, you can swipe down to see the Quick Settings menu, you'll be able to see the the Find My Phone feature there, along with other features like Do Not Disturb Mode, Sleep Mode, Fitbit Pay and Water Lock. 

Could you please provide a few more details? Let me know if you're receiving any error message or how is this feature behaving when you try to activate it. In the meantime, please make sure that you've tried restarting your device using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you continue to have the same problem, you can also try setting up your Charge 5 as a new device in your account. 

Hope this helps, I'll be around. 

[AuldPhartt]

Tanx, man. I will check it out after work. It always used to locate my
phone when I first got it, and I checked it 2 or 3 times, over time ......
but then it quit. I'll see tonight. WL

[DavideFitbit]

@AuldPhartt No problem! Let me know how it goes. 

See you around in the Community. 😁