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Charge 5 no longer tracks sleep

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‎07-10-2023 00:48 - last edited on ‎07-10-2023 10:54 by Fitbit Moderator

‎07-10-2023 00:48 - last edited on ‎07-10-2023 10:54 by Fitbit Moderator

No sleep tile on new dashboard. On adding it says ‘ no longer available on charge hr 5 models’- no heart rate tracking. So it seems function removef ok my 3 month new tracker. Its called Charge HR (heart rate) and doesnt do heart rate sleep.

 

Moderator edit: format and word choice. 

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‎07-14-2023 09:39

‎07-14-2023 09:39

Exactly same issue with me including I purchased mine only 3 months ago.  I can’t believe they are not honoring their warranty, community saying it’s taking 7 months to a year for a replacement????  

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‎07-14-2023 17:23

‎07-14-2023 17:23

I Have the same issue. I have the premium plan and so I see my sleep there but i need to move to a second screen and it doesn't give a rating of fair, good, or excellent which I found so helpful before. Will this change or does Charge 5 not record sleep any more?

 

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