Charge 5 no longer tracks steps, heart rate and active zone minutes

[DeSchewyck]

Hi,

So I realised my Charge 5 started losing power really fast (within hours instead of days, previously). The charge 5 no longer tracks my steps, heart rate and active score or sleep. Also realised the lights on the back are no longer flashing and the screen no longer turns on at the turn on my wrist.

I’ve checked the settings and the heart rate setting is on. I’ve also tried resetting and clearing the user data after fully recharging my Charge 5. The latest version has been installed. Not sure what to do next, my Charge 5 is barely 4 months old…

Looking for help to get this resolved!

Kind regards,

Thomas

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @DeSchewyck. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

Thanks again for taking the time to share your feedback and comments about this. 

Have a good day.