Charge 5, no notifications from Google Tasks and Google Keep

[Vradimil]

Hi, can anybody help? I do not receive notifications from Google Tasks and Google Keep. I do receive all the other ones (sms, calendar, calls...). I tried almost everything - restarting phone and Fitbit device, authorizations, reinstalling Fitbit app, making sure sleeping mode or do not disturb mode are not on etc. Interesting - one time I got notification from Google Keep, but about 2 hours after the right time..

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Vradimil.  

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing something similar. It's strange that it won't let you receive notifications just from these specific apps. I was able to confirm with my Charge 5 that these apps do show up on the list when you're setting up the notifications on the Fitbit app. 

In addition to the steps mentioned earlier, you can try to disable notifications completely and then set them up again in your account. Make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. 

Hope this helps, I'll be around. 

[Vradimil]

Thank you very much for your response. I tried everything, at any rate I think so. Google Keep has begun to work, Google Tasks hasn t. It s mystery for me... It s a pitty, because just Google Tasks notifications I would appreciate most of all.

[DavideFitbit]

@Vradimil Thank you for your response and for confirming that Google Keep has started to work again. 

Regarding the Google Tasks app notifications, in this case, since you already tried all the troubleshooting options available in the forums, I do recommend that you get in touch with the Customer Support team, so they can provide you with further instructions or let you know how to proceed. 

The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.