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Charge 5 - no report sleep and and stress

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‎03-28-2023 07:05 - last edited on ‎03-28-2023 12:00 by Fitbit Moderator

‎03-28-2023 07:05 - last edited on ‎03-28-2023 12:00 by Fitbit Moderator

My charge 5 doesn t report sleep and and stress gestion

 

Moderator edit:  updated subject for clarity

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‎03-29-2023 03:20

‎03-29-2023 03:20

Welcome to the Fitbit community, @pyro17!

Sad to hear that you're Charge 5 isn't working as expected. As this sometimes works wonders, I'd suggest to restart your device closely following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears.

 

Also having a look here might give you some hints why your device isn't tracking your sleep:

 

How do I track my sleep with my Fitbit device? 

 

If that won't solve your issue, I'd suggest contacting Fibit  support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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Best Answer
1 REPLY 1

‎03-29-2023 03:20

‎03-29-2023 03:20

Welcome to the Fitbit community, @pyro17!

Sad to hear that you're Charge 5 isn't working as expected. As this sometimes works wonders, I'd suggest to restart your device closely following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears.

 

Also having a look here might give you some hints why your device isn't tracking your sleep:

 

How do I track my sleep with my Fitbit device? 

 

If that won't solve your issue, I'd suggest contacting Fibit  support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer