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Charge 5 no responce and wont sync

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‎07-26-2022 03:59

‎07-26-2022 03:59

My charge 5 was working fine until last night. Now the screen won't respond, it won't charge and it won't sync to the app to update the software. Any ideas of how to fix? I've already tried reinstalling the app and the Bluetooth connection but now it won't register it on Bluetooth either. I've also tried restarting it with the button on the charger but no change at the moment.

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‎07-26-2022 04:13

‎07-26-2022 04:13

@Jam9764 Sounds like you've tried everything. I would contact Customer Support for further guidance. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-26-2022 04:13

‎07-26-2022 04:13

@Jam9764 Sounds like you've tried everything. I would contact Customer Support for further guidance. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎07-26-2022 05:49

‎07-26-2022 05:49

I had the same problem. I contacted customer support and just received a replacement Charge 5    
it took about 30 days

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