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Charge 5 - no sleeping record with new Fitbit app

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‎06-22-2023 02:34 - last edited on ‎06-22-2023 12:44 by Fitbit Moderator

‎06-22-2023 02:34 - last edited on ‎06-22-2023 12:44 by Fitbit Moderator

Since purchasing my Fitbit Charge 5 (to replace a Fitbit 3) it has failed to work reliably.

After months of erratic sleep data, the software update 3.83.1/ 3.83.2 seemed to fix things and I received daily sleep data. Then came 3.84 and we’re back to no data.

I do not want to spend hours trying to chat to customer support and to try suggested solutions that don’t work.

it should work from day one! Absolute waste of money. I will not make that mistake again.

Moderator edit:  updated subject for clarity

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‎06-22-2023 08:53

‎06-22-2023 08:53

Did you at least get refund for everything? 

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