Charge 5 no vibrations and disabled notifications

[RVA2022]

I cannot get reminders to move enabled - I use the toggle but when the app syncs it disables them again.  I do get some phone notifications on the tracker but they do not vibrate.  I have never managed to get this tracker to vibrate.  I have updated the app, logged out and in again, and restarted the tracker.  I see others with similar problems - is it just a bad device?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @RVA2022. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[RVA2022]

Actually they disconnected while I was trying to follow their directions.  The suggestions did not work.  It seemed pointless to try that route after the hang up.  It seems this method is a bust as well!

[DavideFitbit]

@RVA2022 Thank you for sharing this update. 

It seems that you already tried all the basic troubleshooting steps shared in the Community forums to try to resolve this problem with the reminders to move. In this case, I recommend that you continue the communication with the Support team so they can provide you with the next steps. 

My best recommendation is that you call them directly for a faster response, but you can also chat with them or send them an e-mail. You can click here to get connected. 

See you around.