Charge 5 nor the Fitbit app are tracking my heart rate

[Big12]

My device and app do not register my heart rate (BPM)

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Big12. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:

• Switch the Heart Rate settings from On to Off and manually sync your Fitbit device. To switch the heart rate settings on your Fitbit device, from the main screen of your Fitbit device, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your Charge 5 once again. 
• Next, confirm that your Fitbit device is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the Fitbit device just above the wrist bone.

For more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?