Charge 5 not always recording any kms at all when cycling

[ChrissieBudd]

I start my charge 5 when beginning a bike ride and close and save when done.

Every other day, it will not record any kms but does record the time and active minutes/calories burned etc.  On other days it records everything fine.

Can I fix this? 

[charleskn]

@ChrissieBudd I assume this is an outdoor bicycle and you're using GPS? Are you using the Charge 5 GPS, or Dynamic GPS mode, which will look for a GPS signal on your mobile device? Since you're getting distance (and maps???), I assume the GPS is turned no for the bike activities in your settings.

One thing to try is to make sure you see the Fitbit has a GPS connection before you starting cycling.

https://help.fitbit.com/articles/en_US/Help_article/1874.htm

[ChrissieBudd]

Yes, outdoors.

it’s on dynamic and my phone is always in my jacket 🧐

I’ll wait for the gps to connect before I set off in future.

thank you