Charge 5 not auto syncing, takes forever on manual sync

[shelbyHI]

I’ve had this Charge 5 for almost a year now. Was working fine until mid August. Since then it’s stopped automatically syncing data. I am forced to remember to manually sync. In manual sync it takes forever and also usually fails a few times. I am able to manually re- sync and eventually it goes. 

Please Fitbit, fix this. I’ve had multiple devices over the last 10 years and this is the worst it’s ever been. 

Moderator edit: format

[DavideFitbit]

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5, @shelbyHI.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again. 

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around. 

[CAVUck12]

I've been a fitbit owner since their original device. The Charge 5 is the first loser. Wrist band terrible. Small one is too small and large one too big.

The unit will not auto-sync. .After several contacts with a rep on line I was told it was a email problem since my wife, with a different email, has  a Fitbit.

Then I was told 2 days ago it was not possible to sync to a computer only to a phone. Reps also could not help getting me connected to the 6mo trial to Premium. Then 3 days ago I find I have been charged for a YEAR of premium. Every rep seems to have a different answer to the same questions..Try to get to a Supervisor...NOT POSSIBLE !!

[GlosGirl]

Totally agree. Wish I had never upgraded from the Charge 4! Had four broken Charge 5s, now refunded and bought a Garmin!

[SunsetRunner]

I do all these steps 2-3 times a day. Charge 5 is only a few months old. Tried a new phone too. This sounds like a fairly common problem. Anyone at Fitbit/ Google actually looking into this?