10-08-2022
00:03
- last edited on
10-28-2022
11:06
by
DavideFitbit
10-08-2022
00:03
- last edited on
10-28-2022
11:06
by
DavideFitbit
I’ve had this Charge 5 for almost a year now. Was working fine until mid August. Since then it’s stopped automatically syncing data. I am forced to remember to manually sync. In manual sync it takes forever and also usually fails a few times. I am able to manually re- sync and eventually it goes.
Please Fitbit, fix this. I’ve had multiple devices over the last 10 years and this is the worst it’s ever been.
Moderator edit: format
10-28-2022
11:06
- last edited on
01-20-2025
09:16
by
MarreFitbit
10-28-2022
11:06
- last edited on
01-20-2025
09:16
by
MarreFitbit
Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5, @shelbyHI.
If you haven't done so already, please try the following steps that have been useful for other users:
In addition, I recommend that you try restarting the device using the three pulse restart method:
If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.
I'll be around.
10-28-2022 12:30
10-28-2022 12:30
I've been a fitbit owner since their original device. The Charge 5 is the first loser. Wrist band terrible. Small one is too small and large one too big.
The unit will not auto-sync. .After several contacts with a rep on line I was told it was a email problem since my wife, with a different email, has a Fitbit.
Then I was told 2 days ago it was not possible to sync to a computer only to a phone. Reps also could not help getting me connected to the 6mo trial to Premium. Then 3 days ago I find I have been charged for a YEAR of premium. Every rep seems to have a different answer to the same questions..Try to get to a Supervisor...NOT POSSIBLE !!
10-29-2022 23:29
10-29-2022 23:29
Totally agree. Wish I had never upgraded from the Charge 4! Had four broken Charge 5s, now refunded and bought a Garmin!
06-24-2023 08:16
06-24-2023 08:16
I do all these steps 2-3 times a day. Charge 5 is only a few months old. Tried a new phone too. This sounds like a fairly common problem. Anyone at Fitbit/ Google actually looking into this?