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Charge 5 not charging and is a week old

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‎02-06-2022 14:16

‎02-06-2022 14:16

I have had my Fitbit Charge 5 for about 7 days. It charged fine out of the box. Today at day 7 it was 11% and will not charge...I have been trying for 8 or hours and now it is completely dead. What can I do?

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‎02-08-2022 05:36 - last edited on ‎11-13-2024 06:06 by Fitbit Moderator

‎02-08-2022 05:36 - last edited on ‎11-13-2024 06:06 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @mdallen1. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried recharging it for a few hours. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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