I have had my Charge 5 for 10 months. I went for a parkrun this morning. It was raining but otherwise a normal day, air temp about 13C. I had charged it during the week and it was on about 85% charge. After 28 minutes it stopped working entirely, the screen would not respond and it won’t sync with the app. I attached the charge cable and it showed 2% charge. It did synchronise with the app and it seems to have charged to 89% but it won’t charge further. The app tells me it needs an update but it won’t update and the screen won’t come on so I can’t reset it. The app says it is on version 20001.171.50 which I think is the current version.
I have tried resetting from the cable. I press the button 3 times and the logo appears but then nothing else happens, the screen won’t come on and if I take it off the cable the heart rate lights don’t come on.
What do I do now, 10 months is not an acceptable life. I have had fitbit devices since 2014.
Moderator Edit: Clarified subject
