Charge 5 not charging

[67Andy]

2 weeks now it hasn't charged. Tried all suggestions to get it working. Currently on charger (again) for 2 hours and with reset (again). Cleaned all ports etc. It will bring up logo and sync with phone but other than that will not get past 1%.  Bought Feb 2024. 

[juliegemmell30]

Same here.  Did you find a solution. 

[MarieMc38]

My charge 5 is losing battery very quick.   Something must be gone so wrong all of a sudden

[RiekoC]

Hello @67Andy 

Since you've tried the recommended troubleshooting steps without success, the next step is to contact Support (<-- click link), especially since your device is less than a year old. Complete the prompts until you get to the option to chat or call.