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Charge 5 not charging

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‎03-17-2026 16:10

‎03-17-2026 16:10

Hello, My Charge 5 suddenly won’t charge at all. Had not been holding charge lately, now it’s dead! Please help! 

Best Answer
3 REPLIES 3

‎03-17-2026 18:16

‎03-17-2026 18:16

Hello there @Resgeo, welcome to the Fitbit Community.

Thanks a lot for taking the time to share this situation with all the Community, let me help you out! 

Cleaning the back of the device with a tooth brush and fresh water might help. Also, using a USB port on a computer instead of a wall socket is often a more stable way to charge the device.

Please see this article for additional help.

Best Answer
0 Votes

‎03-22-2026 17:13

In response to EstuardoFitbit

‎03-22-2026 17:13

Hello,

Tried these steps. Still doesn’t work ☹️

As there anything else I can do?

I had a previous version Fitbit before the charge 5 which also got spoilt after around 18 months! Very disappointing!

Best Answer
0 Votes

‎03-23-2026 06:42

In response to Resgeo

‎03-23-2026 06:42

Hi @Resgeo ! 

Thank you for your reply. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

Best Answer