Charge 5 not connecting to my phone

[Andrea1395]

since midnight last night my phone and Fitbit won't sync together.   I have forced stop the app on my phone, Uninstalled the app, shut my phone off, turned off and on the Bluetooth, turned off and on the wifi, watched YouTube videos and nothing.   My tracker will not sync to my phone and it just keeps adding to the steps from yesterday.  The tracker was bought new in December 2021

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome back to the Community forums, @Andrea1395. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here. Let me know if you continue to experience the same problem. 

[Cyprustania1961]

Didn’t work and now losing time too

[Pamchoir]

I finally figured out that mine wouldn’t pair because the Bluetooth on my
iPad was turned on. Turned it off and have had no trouble pairing with my
phone.--
Pam Griffin

[Cyprustania1961]

Thanks will try that x

Get Outlook for iOS<>

[DavideFitbit]

@Cyprustania1961 Thank you for sharing this update. 

The Fitbti device may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. One of the recommendations is to remove other Bluetooth devices that may be around and that could interfere with the syncing process, as @Pamchoir mentioned earlier. 

If you continue to experience the same problem and you already tried all the steps suggested, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

See you around.