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Charge 5 not holding a charge and not recording heart rate

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‎03-27-2024 07:19 - last edited on ‎11-29-2024 09:09 by Fitbit Moderator

‎03-27-2024 07:19 - last edited on ‎11-29-2024 09:09 by Fitbit Moderator

For two full days my Charge 5 wouldn’t hold a charge any longer than a few hours. It also stopped tracking my heart rate (which is why I use it). I contacted customer service yesterday and heart rate tracked afterwords. However after just a couple hours ….. no charge and no heat rate tracking. Something happened in the latest update!! Please fix asap


Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-28-2024 08:00

‎03-28-2024 08:00

I have had the same problem with mine lately. Even reverting it to factory settings (per the recommendation of a moderator) didn't work. 

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‎03-28-2024 10:20

‎03-28-2024 10:20

Same here. It started blacking out and tracking my heart beat 60bpm higher than it was. We did a factory reset and now it can’t hold a charge overnight. 

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