help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 not measuring floors climbed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2022 14:27

‎08-25-2022 14:27

I am disappointed to learn that you have removed this feature in Charge 5, a feature that was present since the first Fitbit I bought many years ago. I still have a working Charge 2 that I swapped for Charge 5. I would like to return my Charge 5 and get full refund.

Best Answer
0 Votes
1 REPLY 1

‎08-25-2022 18:34

‎08-25-2022 18:34

Hi @rahulva  if purchased directly from Fitbit, you have 45 days to return for a refund. Other retailers have their own window in which to return a device. Best Buy is 14 days. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes