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Charge 5 not nearly as responsive as I thought

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‎09-28-2021 11:12 - last edited on ‎09-29-2021 16:40 by Moderator Alum

‎09-28-2021 11:12 - last edited on ‎09-29-2021 16:40 by Moderator Alum

I've had this product for a day and I've noticed its not responsive when i look at my watch. They say i have to have a fingers space between the band and my wrist but sometimes it doesn't turn on, even though its on auto. Also i like wearing my watch the opposite side of my wrist because it's much more comfortable and it doesn't turn on at all in that position. I talked to chat about this and they said it isn't supposed to be work like that but i had a Samsung fit 2 with worked wonderfully and it instantly turned on both sides of my wrist. I don't know if they'll tweak it a bit to fix it or am i just wasting my breath?

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‎09-29-2021 16:39 - last edited on ‎02-28-2025 13:27 by Fitbit Moderator

‎09-29-2021 16:39 - last edited on ‎02-28-2025 13:27 by Fitbit Moderator

Hi, welcome to the FItbit Community forums, @Wolf_Guard27.  

Thank you for all the details that you've provided regarding the problem that you've been experiencing with your Charge 5. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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