Charge 5 not pairing to phone

[Vaby]

• My charge 5 watch was running fine till last week. The watch was paired to my mom's phone. One week I missed charging it and when I did charge it, time in it was not correct. To fix the time, I tried pairing it with phone. But I used my phone instead of phone it was previously paired. I got a pairing error which reads:

"Cannot Pair

This device has been locked and cannot be paired. This may happen if a device is reported lost or if a warranty replacement has been issued. If you believe this is in error, please contact Customer Support"

I have since then formatted the watch, tried to reset by pressing button on power cable three times, using the mom's phone for pairing, reinstalling the Fitbit app on phone. But none of this has worked

As I had reset my watch, now it shows the very first screen as it had when I had purchased it. And the date it is showing of 24 sept 2022 and time of 12:00 am

I would request Fitbit team to release and unlock my watch so that I can pair it with my phone and start using it again

[Odyssey13]

Hi @Vaby  to keep the time current, you need to sync regularly. Anyway, you'll need to contact support directly as these are the community forums where members help members.

https://support.google.com/fitbit/gethelp?hl=en