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Charge 5 not reading advanced sleep stages

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‎12-02-2022 10:46

‎12-02-2022 10:46

It's been over a month since I have received info on my sleep stages, I wear my fitbit every night. I have restarted the device and cleaned the sensors multiple times. I've tried wearing it tighter, exactly where it says to wear it 2 finger width from the wrist joint, nothing. It's very frustrating.

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‎12-02-2022 14:37

‎12-02-2022 14:37

@KmoneyFTW I am sorry to hear this is causing difficulties. Can I assume that other things (steps and activities, etc) are syncing normally?

If so, I would try forcing your Fitbit app to stop, and then clearing the app cache from your mobile device, before re-launching the app.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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