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Charge 5 not recording. Battery life was at 47%. Now shiwing a new symbol

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‎09-10-2022 11:40 - last edited on ‎09-15-2022 06:40 by Moderator Alum

‎09-10-2022 11:40 - last edited on ‎09-15-2022 06:40 by Moderator Alum

Red circle and white cross symbol. Fitbit not recording or charging. What's up?

 

 

 

Moderator edit: subject updated for clarity

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‎09-15-2022 06:38

‎09-15-2022 06:38

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5, @StanleyStemp.  

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, you should be receiving a response soon and they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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